Terms and Conditions
Removal Van Balham Terms and Conditions
These Terms and Conditions set out the basis on which Removal Van Balham provides removal, transport and associated services to private and commercial customers. By confirming a booking, you agree to be bound by these Terms and Conditions, which form a legally binding agreement between you and Removal Van Balham.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the person, firm or company who engages Removal Van Balham to provide services.
Services means any removal, transport, packing, loading, unloading, storage, or related services provided by Removal Van Balham.
Goods means the personal belongings, furniture, equipment, or other items which are the subject of the Services.
Premises means the collection and delivery addresses and any other address where the Services are to be performed.
Vehicle means any van or other vehicle used by Removal Van Balham to provide the Services.
2. Scope of Services
Removal Van Balham provides residential and commercial removal and transport services in and around Balham and neighbouring districts, as well as to and from other locations within the United Kingdom, subject to availability and agreement in writing.
Unless expressly agreed in writing, the Services do not include disconnection or reconnection of appliances, dismantling or reassembly of furniture or fittings, or the removal or disposal of waste or unwanted items.
3. Booking Process
3.1 A booking may be requested by the Customer via enquiry, quotation request or any other method accepted by Removal Van Balham from time to time.
3.2 The Customer must provide accurate and complete information when requesting a quotation, including but not limited to:
i. The full addresses for collection and delivery.
ii. Details of access at all Premises, including stairs, lifts, parking restrictions and distance from the Vehicle.
iii. A realistic and complete list or description of the Goods to be moved.
iv. The requested date, approximate start time, and any timing constraints.
3.3 Any quotation provided by Removal Van Balham is based on the information supplied. If that information is incomplete or inaccurate, Removal Van Balham reserves the right to amend or withdraw the quotation or adjust the charges to reflect the actual work required.
3.4 A booking is only confirmed when Removal Van Balham has issued a booking confirmation and, where required, has received any deposit or advance payment specified in the quotation.
3.5 The Customer is responsible for checking the booking confirmation and must notify Removal Van Balham promptly of any errors or discrepancies. If no such notification is received before the Service date, the details in the booking confirmation will be deemed correct.
4. Pricing and Quotations
4.1 Quotations may be provided on a fixed price basis or on an hourly rate, depending on the nature and scope of the Services.
4.2 Fixed price quotations are valid for a limited period specified in the quotation and are subject to change if:
i. The Customer requests additional services or changes to the booking.
ii. There are delays or events beyond the reasonable control of Removal Van Balham.
iii. Access at any Premises is more difficult than reasonably anticipated.
4.3 Hourly rate bookings will be charged from the agreed start time or the arrival of the Vehicle at the first Premises, whichever is earlier, until completion of unloading at the final destination, subject to any minimum charge period stated in the quotation.
4.4 Additional charges may apply for waiting time, extra labour, additional journeys, congestion or clean air zone charges, tolls, parking fees or fines, or any other out-of-pocket expenses reasonably incurred in the course of providing the Services.
5. Payments
5.1 Unless otherwise agreed in writing, payment is due as follows:
i. For residential customers, full payment is normally required prior to, or on, completion of the Services.
ii. For business customers, payment terms will be set out in the quotation or invoice and are typically due within a specified number of days from the invoice date.
5.2 Removal Van Balham reserves the right to require a deposit or full prepayment to secure a booking, particularly for large moves, long distance journeys, or peak periods.
5.3 Payment must be made using an accepted payment method as notified to the Customer. Removal Van Balham is not obliged to accept payment by cheque or any method not expressly offered.
5.4 If payment is not received when due, Removal Van Balham may:
i. Suspend or cancel the Services.
ii. Charge interest on overdue sums at the statutory rate or at the rate specified in the invoice.
iii. Retain possession of any Goods in its custody until payment is received in full, including any storage or additional handling charges.
6. Cancellations and Changes
6.1 The Customer may cancel or amend a booking by giving notice to Removal Van Balham as soon as possible.
6.2 Cancellation charges may apply as follows, unless otherwise specified in the quotation:
i. Cancellation more than 7 days before the Service date: no cancellation fee, and any deposit may be refunded or credited at the discretion of Removal Van Balham.
ii. Cancellation between 7 days and 48 hours before the Service date: a cancellation fee of up to 50 percent of the quoted price may be charged.
iii. Cancellation less than 48 hours before the Service date or on the day of the move: a cancellation fee of up to 100 percent of the quoted price may be charged.
6.3 If the Customer wishes to change the date, time, or scope of the Services, Removal Van Balham will make reasonable efforts to accommodate the request but cannot guarantee availability. Additional charges may apply for any changes.
6.4 Removal Van Balham reserves the right to cancel or postpone the Services due to circumstances beyond its reasonable control, including but not limited to severe weather, road closures, vehicle breakdown, staff illness, accident, or safety concerns. In such cases, Removal Van Balham will notify the Customer as soon as reasonably possible and will either rearrange the Services or provide a refund of any amounts paid for Services not yet performed, as appropriate.
7. Customer Responsibilities
7.1 The Customer is responsible for:
i. Ensuring that adequate parking and access are available at all Premises, including obtaining any necessary permits or permissions.
ii. Ensuring that Goods are properly packed and protected unless packing services have been expressly agreed.
iii. Removing or securing any items that may present a risk during loading, transport or unloading.
iv. Being present or providing an authorised representative at the Premises throughout the move to direct the Services and sign any relevant documentation.
v. Checking the Premises at the completion of loading and unloading to ensure nothing has been left behind or taken in error.
7.2 The Customer must not request Removal Van Balham to transport any prohibited, dangerous, illegal, or hazardous items, including but not limited to explosives, flammable liquids, gas cylinders, firearms, drugs, or perishable goods, unless expressly agreed in writing and suitably prepared and packaged.
8. Liability and Limitations
8.1 Removal Van Balham will exercise reasonable care and skill in providing the Services.
8.2 Liability for loss of or damage to Goods is limited to a reasonable amount per item or per consignment, as specified in the quotation or any applicable insurance policy, unless a higher value is agreed in writing and an additional charge for extended liability or insurance has been paid.
8.3 Removal Van Balham is not liable for:
i. Loss or damage arising from the inherent risk or condition of the Goods, including wear and tear, fragile or unstable items, or items packed by the Customer.
ii. Loss of or damage to items of high value or special nature, such as jewellery, money, documents, works of art, antiques or valuable collections, unless Removal Van Balham has been informed in writing of their nature and value prior to the move and has agreed specific terms.
iii. Indirect or consequential loss, including loss of profits, loss of business, or loss of opportunity.
iv. Loss or damage resulting from circumstances beyond its reasonable control, including but not limited to weather, traffic, third party actions, or delays caused by road or access issues.
8.4 Any visible loss or damage must be notified to the driver or crew at the time of delivery wherever reasonably possible, and in any event in writing to Removal Van Balham within a reasonable period after completion of the Services.
8.5 Nothing in these Terms and Conditions excludes or limits any liability which cannot lawfully be excluded, including liability for death or personal injury caused by negligence or for fraud or fraudulent misrepresentation.
9. Insurance
9.1 Removal Van Balham maintains insurance cover appropriate to the nature of its Services. Details of cover and any applicable limits or exclusions are available on request.
9.2 It is the Customer's responsibility to ensure that any additional insurance needed to cover the full value of the Goods or any specific risks is arranged, either through Removal Van Balham if available or independently.
10. Waste, Disposal and Environmental Regulations
10.1 Removal Van Balham is a removal and transport provider and does not operate as a general waste carrier unless expressly stated and appropriately licensed.
10.2 Where the Customer requests the removal and disposal of unwanted items, this will only be carried out in accordance with applicable waste and environmental regulations. Additional charges will apply for any disposal services.
10.3 The Customer must not present for removal any controlled or hazardous waste, including chemicals, oils, paints, asbestos, clinical waste or similar materials, unless Removal Van Balham has expressly agreed in writing and appropriate arrangements have been made.
10.4 Any breach of waste or environmental regulations resulting from inaccurate information or prohibited items being handed to Removal Van Balham will be the responsibility of the Customer, who agrees to indemnify Removal Van Balham for any fines, costs or losses incurred as a result.
11. Access, Parking and Delays
11.1 The Customer must ensure that suitable parking is available for the Vehicle at all Premises, close to the entrance, for the duration of the Services.
11.2 Any parking fines or penalties incurred due to inadequate or unlawful parking resulting from the Customer's instructions or failure to arrange appropriate parking may be charged to the Customer.
11.3 Removal Van Balham is not responsible for delays caused by factors outside its control, including but not limited to traffic conditions, road works, accidents, or restrictions on access at the Premises.
11.4 If delays occur that are outside the control of Removal Van Balham but within the control or knowledge of the Customer, additional waiting time or labour charges may apply.
12. Complaints and Dispute Resolution
12.1 If the Customer is dissatisfied with any aspect of the Services, Removal Van Balham should be notified as soon as possible so that the issue can be investigated and, where appropriate, addressed promptly.
12.2 Complaints should be set out in writing and include full details of the booking, the nature of the concern, and any relevant supporting information.
12.3 Removal Van Balham will aim to acknowledge and respond to complaints within a reasonable time, and may request further information to assist in resolving the matter.
13. Data Protection and Privacy
13.1 Removal Van Balham will collect and process personal data necessary to provide the Services, administer bookings, and comply with legal obligations.
13.2 Personal data will be handled in accordance with applicable data protection laws. Information will not be sold to third parties and will only be shared where necessary for the provision of the Services or where required by law.
14. Variations
14.1 Removal Van Balham may amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that booking.
14.2 Any variation to these Terms and Conditions requested by the Customer will only be effective if expressly agreed by Removal Van Balham in writing.
15. Governing Law and Jurisdiction
15.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter or formation are governed by and construed in accordance with the laws of England and Wales.
15.2 The parties submit to the exclusive jurisdiction of the courts of England and Wales to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter or formation.
16. Severability
16.1 If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful or unenforceable, that provision shall be deemed deleted, but such deletion shall not affect the validity and enforceability of the remaining provisions.
17. Entire Agreement
17.1 These Terms and Conditions, together with any written quotation or booking confirmation, constitute the entire agreement between the Customer and Removal Van Balham in relation to the Services and supersede any prior understandings, agreements or representations.
17.2 The Customer acknowledges that it has not relied on any statement, promise or representation made or given by or on behalf of Removal Van Balham which is not set out in these Terms and Conditions or in writing in the quotation or booking confirmation.
